Privacy Policy for Shifting.com.pk
Introduction
Shifting.com.pk ("we" or "us") is committed to protecting the privacy of our customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website or services for relocation within Pakistan.
Information We Collect
We collect the following types of information from our customers:
- Contact Information: Name, email address, phone number.
- Moving Details: Origin and destination addresses, inventory list of items to be moved (including descriptions and any special instructions).
- Payment Information: If you choose to pay online, we may collect your credit card details or other payment information through a secure payment gateway. However, we do not store this information directly on our servers.
How We Use Your Information
We use the information we collect to:
- Provide moving quotes and facilitate the booking of our services.
- Communicate with you regarding your move, including sending confirmations, updates, and invoices.
- Improve our customer service and personalize your experience.
- Conduct internal research and analysis to improve our services.
Legal Basis for Processing
We process your personal information based on the following legal grounds:
- To fulfill our contractual obligations with you for providing moving services.
- To comply with legal and regulatory requirements.
- For our legitimate business interests, such as improving our services and customer experience.
Data Security
We take reasonable steps to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We use secure servers and implement appropriate technical and organizational measures to safeguard your data.
Your Rights
You have certain rights regarding your personal information:
- Right to Access: You have the right to request a copy of the personal information we hold about you.
- Right to Rectification: You have the right to request that we correct any inaccurate or incomplete information about you.
- Right to Erasure: You have the right to request that we delete your personal information, subject to certain exceptions.
- Right to Restrict Processing: You have the right to restrict the processing of your personal information.
- Right to Object: You have the right to object to the processing of your personal information for marketing purposes.
Data Retention
We will retain your personal information for as long as it is necessary to fulfill the purposes for which it was collected and to comply with legal and regulatory requirements.
Sharing Your Information
We may share your personal information with third parties in the following limited circumstances:
- Subcontractors: We may share your information with trusted subcontractors who assist us in providing our services, such as packing crews or transportation providers. These third parties are obligated to protect your information and comply with our privacy standards.
- Insurance Providers: If you choose to purchase moving insurance, we may share your information with the insurance provider to process your claim.
- Legal Requirements: We may disclose your information if required by law, such as in response to a court order or subpoena.
Marketing Communications
We may use your contact information to send you marketing communications about our services. You can opt-out of receiving marketing communications from us by following the unsubscribe instructions in our emails or by contacting us directly.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the updated policy on our website.
Contact Us
If you have any questions about this Privacy Policy or your privacy rights, please contact us at 03000-220460 Or info@shifting.com.pk